Tracking order

Once your order is confirmed and shipped, you can easily track its delivery status using the tracking information provided in your shipping confirmation email.

Order Tracking Process

  1. Order Confirmation: After placing your order, you will receive an order confirmation email within 24 hours
  2. Processing Time: Orders are typically processed within 1-3 business days (excluding weekends and holidays)
  3. Shipping Notification: Once your order ships, you will receive a shipping confirmation email containing your tracking number and carrier information
  4. Tracking Activation: Tracking information usually becomes available within 24 hours after shipment
  5. Delivery Updates: Track your package regularly for the most current delivery status and estimated delivery date

How to Track Your Order

Method 1: Direct Carrier Tracking

Use the tracking link provided in your shipping confirmation email to be directed to the carrier's official tracking page.

Method 2: Universal Tracking Service

For comprehensive tracking across multiple carriers, we recommend using:

17Track

A reliable global package tracking platform that supports over 200 carriers worldwide.

How to use 17Track:

  • Visit: www.17track.net/en
  • Enter your tracking number in the search field
  • Click "Track" to view detailed shipping information
  • The platform will automatically detect the carrier and display real-time updates

Tracking Tips & Information

  • Keep your order confirmation and shipping emails for easy reference
  • Tracking numbers are typically 10-40 characters long and may include both letters and numbers
  • Allow 24-48 hours for tracking information to update after receiving your shipping confirmation
  • International shipments may experience occasional delays in tracking updates
  • Delivery times vary based on your location and selected shipping method

Need Assistance?

If you encounter any issues with tracking your order or have questions about your shipment, please contact our customer support team at [email protected]. Please include your order number and tracking information for faster assistance.

Common Tracking Scenarios

  • No tracking information available: Please allow 24-48 hours for the tracking system to update
  • Tracking shows "Label Created": Your package has been processed but not yet picked up by the carrier
  • Package appears stuck in transit: This may indicate customs clearance or temporary delays
  • Delivery exception: Contact the carrier directly or email our support team for assistance
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