Faq
Frequently Asked Questions
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay for secure and convenient transactions.
How can I track my order?
Once your order ships, you will receive a confirmation email with tracking information. You can use this tracking number to monitor your package's delivery status.
Can I modify or cancel my order?
Orders can be modified or cancelled within 1 hour of placement. Please contact us immediately at [email protected] with your order number. After this period, orders enter our processing system and cannot be changed.
Shipping & Delivery
What are your shipping options and costs?
We offer standard shipping (3-7 business days, $4.99), express shipping (2-3 business days, $9.99), and overnight shipping (next business day, $19.99). Free standard shipping is available on orders over $75.
Do you ship internationally?
Currently, we ship within the United States only. We are working to expand our shipping destinations in the future.
What should I do if my package is lost or damaged?
Please contact us immediately at [email protected] with your order number and details about the issue. We will investigate and resolve the situation promptly.
Returns & Exchanges
What is your return policy?
We offer a 30-day return policy for items in original condition with tags attached. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
How do I initiate a return or exchange?
Please email [email protected] with your order number and the items you wish to return or exchange. Our team will provide you with return instructions and a prepaid label if applicable.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive your returned items. The refund will be issued to your original payment method.
Product Information
How do I determine my size?
Each product page includes detailed size charts with measurements for Everyday Casual, Party & Evening Wear, Activewear, and Office Wear categories. We recommend comparing your measurements with our size guide for the best fit.
Are your products true to size?
Our products generally run true to size. However, we recommend checking individual product reviews and the specific size chart for each item, as fit may vary between different clothing categories.
How do I care for my DeliceStyle clothing?
Care instructions are provided on each garment's label and product page. Generally, we recommend following the specific washing and care guidelines to maintain the quality and longevity of your items.
Customer Service
How can I contact customer service?
For any questions or concerns, please email us at [email protected]. Our customer service team typically responds within 24 hours during business days.
Do you offer price adjustments?
We offer price adjustments within 7 days of purchase if an item goes on sale. Please contact us at [email protected] with your order details.
What are your business hours?
Our customer service team is available Monday through Friday, 9:00 AM to 6:00 PM EST. Emails received outside these hours will be addressed on the next business day.
If you cannot find the answer to your question, please don't hesitate to contact us at [email protected] and we'll be happy to assist you.
